Privacy policy

Privacy Policy

Last updated: May 30, 2026

This privacy statement defines how Pawjoy LLC collects, uses and protects your personal data when browsing and shopping at pawjoy.us.

1. Information Collection

  • Device data: Browser type, IP address, time zone, cookie data, browsing records, searched keywords and site interaction logs.
  • Order data: Full name, billing & delivery address, email, phone number and encrypted payment details.

2. Third-party Information Sharing

We only share necessary customer data with authorized service partners to fulfill order services:
  • Shopify: Our e-commerce store backend operator, check https://www.shopify.com/legal/privacy for its privacy rules.
  • Google Analytics & Google Merchant Center: For website traffic analysis and targeted pet product advertisement; privacy policy: https://policies.google.com/privacy.
  • Authorized US logistics carriers: Only required shipping address for parcel dispatch.

    We may disclose user information if required by US federal/Florida state law, court subpoena or official legal inquiry to protect legal rights of Pawjoy LLC.

3. Marketing Usage of Personal Data

With your opt-in consent, we use your contact information to send newsletters of new pet goods, exclusive discount promotions via email and targeted ads on Google platform. You can unsubscribe marketing emails anytime.

4. Purpose of Personal Data Usage

Process checkout payment, arrange warehousing shipment, handle after-sale service, reply customer inquiries, optimize website and pet product development, prevent online fraud risks.

5. Data Storage Duration

We archive your order information for legal bookkeeping unless you submit formal deletion request via our support mailbox.

6. Minor Protection

Our website targets customers aged 18 or above; we never intentionally gather personal info from underage users under 18. Parents/guardians can contact us to erase minor’s registered information once unauthorized registration is found.

7. Policy Update

We reserve the right to revise privacy terms per US data compliance laws, updated version will be published on pawjoy.us with revised effective date.

8. Privacy Support Contact

Pawjoy LLC

Email: support@pawjoy.us | Phone:(727)576-5508

Address:7901 4th St N, Ste 300, St. Petersburg, FL 33702

Service Time: Monday–Friday 9AM–5PM ET