Contact information

Contact Us

We focus on comprehensive customer service for all pet supplies sold on pawjoy.us. Whether you have order queries, product consultation, shipping or after-sale concerns for dog & cat products, our team is ready for assistance.

Get In Touch

  • Company: Pawjoy LLC
  • Official Email: support@pawjoy.us (Reply within 24 working hours for all valid mails)
  • Contact Phone: (727) 576-5508
  • Physical Address:7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States

Business Hours (Eastern Time ET)

Monday – Friday: 9:00 AM – 5:00 PM

Saturday & Sunday: Offline Closed
Note: Messages sent on weekends or US statutory holidays will be prioritized processed on the next business working day.

Quick Help Tips

  1. Order Tracking: Attach your unique order number in email for faster processing.
  2. Delivery: Complimentary free domestic shipping across contiguous United States.
  3. After-sale: Refer to our 14-Day Return & Refund Policy for return-related rules.
  4. Payment: All checkout transactions are encrypted and settled in US Dollar securely.